Return or Exchange Policy

Thank you for choosing Bouchic. Your support keeps us going. We value your satisfaction and want to ensure a smooth shopping experience. Please review our return and exchange policy before making your purchase to understand our policies. While we generally do not offer cash refunds on merchandise, we are committed to your satisfaction. If, for any reason, you are not happy with your item, we are pleased to offer exchanges and returns under the following conditions:

1. In-Store Purchases

• No Exchanges or Returns: Items purchased in-store cannot be exchanged or returned. Customers have the opportunity to try on items in-store to ensure the perfect fit before making a purchase. Payment is only made once you are completely satisfied with your selection; therefore, all in-store purchases are final.

2. Items Paid for Upon Delivery:

• No Returns or Refunds: Items paid for upon delivery cannot be returned or refunded. However, we aim to ensure your complete satisfaction at the time of delivery. You may request up to 2-3 pairs for fitting or different colors to find the perfect fit and style before making your payment. Our delivery personnel will wait while you try on the items.  This ensures you are happy with your purchase right from the start.

3. Pay on Order Items:

• Exchanges: Items purchased through our Pay on Order service can be exchanged within 3 days of delivery. Items must be in their original condition, unworn, unused, and with all original packaging and tags intact. Please contact our customer service team to initiate the exchange process.

3. General Terms and Conditions For Returns and Refunds:

• Returns and Refunds: We offer full refunds for Pay on Order items under the following circumstances:
  • Sold Out Items: If you pay for an item that is sold out, we will offer a full refund.
  • Original Condition: All items must be in their original packaging with product tags intact, unworn, unused, unwashed, and in their original condition.
  • Damaged or Defective Items: If you receive a damaged or defective item, please contact our customer service team immediately. We will provide a replacement or a full refund, including any shipping charges.
  • Sale Items: Items purchased on sale are final and cannot be returned or exchanged unless they are defective.
  • Gift Returns: Items received as gifts can be returned for store credit within 3 days of purchase, provided they meet the same conditions.

4. Process:

Refund process takes 3-5 working days.